Not so long ago, many industry watchers dismissed chatbots as an overhyped piece of programming. However, a number of businesses who backed it are reaping the rewards now. Chatbots are already solving a majority of customer service queries across industries and it is estimated that by 2020, they will be handling 80-85 percent of all customer support interactions.
Rethinking Chatbots: They're Not Just for Customer Support
2019年10月8日 20:34 Hacker Noon — Medium